American Arbitration Association Sucks Customer Reviews and Feedback

From Everything.Sucks

The American Arbitration Association "AAA" is a not-for-profit organization in the field of alternative dispute resolution, providing services to individuals and organizations who wish to resolve conflicts out of court, and one of several arbitration organizations that administers arbitration proceedings. The AAA also administers mediation through www.AAAMediation.org and other forms of alternative dispute resolution. It is headquartered in New York City, with regional offices in Atlanta, Boston, Charlotte, Chicago, Dallas, Denver, Detroit, East Providence, Rhode Island, Fresno, Houston, Los Angeles, Miami, Minneapolis, New York City, Philadelphia, Phoenix, San Antonio, San Diego, San Francisco, Seattle, Somerset, New Jersey and Washington, DC.


A former employee wrote a review for Indeed on Aug 2019, about how was working at the American Arbitration Association, he said "they do not care about you as an employee" This company thrives on complying with their caseload. They however, do not care about their employees. They are more focused on the numbers an employee produces than their health. Managers will breathe down your neck and micro-manage every move, including your bathroom breaks.

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Case Filing Specialist (Former Employee) says

"I rate this organization low since I started off as a CFS and developed compression in my right and left elbow. I had 2 surgeries in one year on the left elbow. And was letgo."

Case Filing Specialist/ Data Entry (Former Employee) says

"Upper management weren't effective and there was alot of micro management. The employer also forced mandatory overtime even though the department work excessive over time during the week."

Labor Case Manager (Former Employee) says

"One of the worse places I've worked, no room for growth and low morale. No respect for advancement and achievement, and sometimes the senior people did even greet me in the morning, I would say hello and they would just look at me and say nothing. Cons: No respect, low, pay, no advancement, took advantage of recession on my back"

Case Manager (Former Employee) says

"My co-workers were fabulous but again this is a legal job so you pretty remain stressed. If you can handle it, you will love it. It's the legal field. Cons: Management"

N/A (Former Employee) says

"The pay is good but that's about it. Unfortunately this company cares very little about its employees and their well beings. No real opportunities for growth."

No-Fault Hearing Liaison (Current Employee) says

"This company has a bad work environment. The management style is horrible its a dictatorship."

Case Specialist (Former Employee) says

"This company thrives on complying with their caseload. They however, do not care about their employees. They are more focused on the numbers an employee produces than their health. Managers will breathe down your neck and micro-manage every move, including your bathroom breaks."

Conciliator (Former Employee) says

"- Management incompetent"

Employment Case Manager (Former Employee) says

"The first 2 years were great and it seemed promising, however, went downhill from there. All bonuses and raises were frozen for 4 years for workers that were not in an executive position. The happiness of the employees were regarded lowly and you were not allowed to speak how you felt about policies and procedures. There was not growth potential unless you were in the right circle with the executives. Employees were over - worked and underpaid. Co-workers were unhappy and management was happy. Cons: reduced lunch time, reduced vacation and sick time"

Case Manager (Former Employee) says

"This was my first out of college professional position and I was completely taken advantage of when they made the offer to me. The average Consumer caseload was to be 45 max - mine was 75 and at times was 96. This was never taken into consideration during reviews or team meetings. The environment I worked in was similar to a soap opera or ER staff filled with infidelities and fraudulent behavior. While I enjoyed my job, the fast pace, clients, arbitrators, etc - I did not appreciate management as they did not appreciate their staff. Cons: ridiculous caseloads, poor management, poor pay & benefits, not family friendly"

No Fault Division (Former Employee) says

"The environment is toxic unless you conform. It is well understood by staff that supervisors are allowed and perhaps encouraged to act unprofessional, disrespectful, and show favoritism."

Alternate Dispute Resolution (ADR) says

"The hardest lesson that I never realized what the culture at AAA was. While they seek feedback from all employees and say they value open and frank discussions, be careful what is said. Most valued employees will get a 3 out of 5 on their annual evaluations. Accept it and do not offer any rebuttal. One can be a superstar but the performance evaluations will only highlight the one or two mistakes made over the past year. While they always hold management meetings, one will see the senior employees contribute little to the discussions. This is because any dissenting opinion will offend the upper management and your days at the company will be short. Other than that, it is a good company to work for. Keep your mouth shut, do your job, and go home at the end of the day. Good benefits, competitive salaries, many festive parties. Although AAA has a high employee turnover, it does have many seasoned employees there also. Cons: No college tuition reimbursement"

Case Filing Specialist (Former Employee) says

"I only worked for AAA less than a year. Our office was a new office and they will get rid of people at the drop of a hat. One employee was fired without warning 2 days before her probationary period was over. Three people quit the intake department in the course of 45 days. Three people were fired within a week and without warning for inappropriate behavior. The job was basically an input clerk position. You were expected to be at your desk at your allotted time and stay there other than your lunch break to input 60 cases. You get a daily email with everyone’s numbers. The environment is stressful and competitive. The supervisor I worked for was extremely petty and vindictive. Cons: 90 day waiting period for health insurance, stressful"

Senior Case Manager (Former Employee) says

"I found that the employees did the best they could under the circumstances however, I worked under several managers and one was worse than the other. You only get a head in that company if you kiss up to certain people. One would never believe the stories I could tell about the AAA middle management. I've heard rumors that at least one of the horrible managers that I experience has been demoted so I guess that's a good thing. I decided to move out of town and stay in the same business and I'm much happier to work for a company that actually values me as an employee. Only accept the job here if you are destitute and do not have any other options. Cons: Inept management and low pay"

administrative assistant (Former Employee) says

"This organization has had to adjust to a changing work environment, and cannot do so with the unfriendly, diverted leadership. Cons: Lack of consistency and leadership moral."

Intake Specialist (Current Employee) says

"Toxic culture, The supervisors are more concerned of your time spent using the bathroom than being there to offer support or provide any knowledge (probably due to the fact they really don't know how to do the work) There's training shoved down your throat often administered by these undesirable managers on topics such as emotionally intelligence and professional growth, maybe they should practice what they preach. No matter how well you perform you will get a 3 out of 5 rating so if you do the bare minimum you will receive the same rating as your superstar coworkers. Cons: horrible supervisors"

Case Manager (Former Employee) says

"I was in my 20s when I started with this company and I felt it was ideal. However, the culture of the company changed as did the morale of the employees. Then the decision was made to lay me off. I was mildly surprised but the meeting was done in a professional and respectful manner which is all I could ask for."

Manager (Former Employee) says

"At first it was a lot of information to take in. Once learned it was great....then raises were put on hold for 4 years and employees were worked even more and appreciated less. As management how could I look at employees and expect them to smile, be happy, love their job? They (as well as management) weren't allowed to disagree with anything, unless you were one of the VP's favorites you had to do as told even if unfair or just plain idiotic. A job I once loved was ruined by a dictator who came into the roll of CEO. Actually it was ruined a year prior. I did what I could to be let go, thankful it happened. Cons: leadership, work ethics are a front, dictatorship"

Case Administrator II (Former Employee) says

"Good for people who want to sit in front of a computer all day and work well with being micromanaged. Great benefits package. Not in person contact with clients."

Case Manager (Former Employee) says

"I am very grateful for the experience of working for the American Arbitration Association (AAA), as it gave me a solid foundation in conflict/dispute resolution, as well as allowed me to experience the workings of an alternate branch of the legal system."

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